Return Policy | Customer Service | Security & Privacy

Return Policy
If you are not satisfied for any reason with your purchase, you may return it within 10 days from the date of receipt. Return shipping and handling is at the customer's expense. Please email us at melissa@melissamcleod.com to authorize your return before shipping it back. **Please note: Returns are not allowed on original oil paintings unless arrangements are made previous to your order.

Customer Service
For questions regarding any of the products listed on our web site, or commissioned work, please email us at melissa@melissamcleod.com. Or, if you wish, you may call us at 603-433-6646 between the hours of 9am and 5pm EST, 7 days-a-week.

Security and Privacy Policy
Security
Shopping at melissamcleod is safe and secure. We use the industry standard 128-bit encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

Information Collection
To place an order, a user must enter all of the information needed to complete the order process. This includes contact information such as name, email address, and address. We use this information to process orders. Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. We do not sell or lease any user information to third parties.

Cookies and Log Files
We use "cookies" on our site to keep items in a user's shopping cart and to maintain login information. This information is never shared with other third parties.

Communications from the Site
Sometimes it is necessary for Melissa to contact you via e-mail or phone with issues regarding your order, RMA requests, or your account. Occasionally, you may receive email from Melissa regarding upcoming promotions. If you do not wish to receive this information, reply to the email requesting to be removed fromt the mail list.

Legal Disclaimer
Though we strive to protect user privacy, we may need to disclose personal information when required to comply with a court order, judicial proceeding, or legal process served on our site.

Notification of Changes
We reserve the right to make change to our policies at any time. All changes will be posted to this site in a timely manner.

If you have any questions regarding our privacy policy, please contact us at:
melissa@melissamcleod.com